Sheraton New Orleans

500 Canal Street, New Orleans, LA, United States, 70130show map
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Highlights
Overview

Sheraton New Orleans Hotel is placed in a shopping area of New Orleans, 1300 meters from Superdome and 1150 meters from Morial Convention Center. Built in 1982 and remodeled in 2012, the contemporary hotel combines a sleek architecture and modern facilities.

The venue is situated in the heart of New Orleans, near Jackson Square. The hotel is situated in Central City district, close to Louisiana Superdome.

Shoppers will appreciate shopping centres and a market at a short distance from the hotel.

Union train station is nearby. The nearest airport is Lakefront, 15 km from the venue.

Rooms

A heating system, television with satellite channels and a DVD player are featured in classic rooms of the hotel. The hotel offers spectacular views of the Mississippi River from the guestrooms. These rooms have a modern design.

Eat & Drink

A American breakfast is served in a welcoming atmosphere of the café. The hotel’s unique restaurant serves a variety of regional dishes. The night bar which offers local drinks is a great place to relax. Commander's Palace and Red Gravy are 5 minutes' walking distance from Sheraton New Orleans Hotel.

The hotel offers a buffet breakfast at the price of USD 18.95 per person per night. 

Relax

The spa facilities include a health club, a steam room and a sauna, as well as steam baths and various massages. Strength-training, a gym area and a fitness centre are among the on-site facilities.

Internet

Wireless internet is available in the hotel rooms at USD 12.95 per day.

Guest Parking

Private parking is possible on site at USD 48.95 per day.

Year renovated:   2012.  Number of floors:   49.  Number of rooms:   1110.

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Facilities
Paid Wi-Fi

USD 12.95 per day

Parking

USD 48.95 per day

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

Restaurant

Fitness/ Gym

Fitness centre

Swimming pool

Seasonal outdoor pool

Spa and relaxation

Jacuzzi

Sauna

Sports & Fitness

  • Fitness centre
  • Tennis court

Services

  • 24-hour room service
  • Housekeeping
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Limousine service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Printers
  • Fax/Photocopying

Children

  • Cots

Spa & Leisure

  • Seasonal outdoor pool
  • Leisure/ TV room
  • Sauna
  • Jacuzzi

Room view

  • City view
  • River view

Room features

  • Paid Wi-Fi in rooms
  • Individual air conditioning
  • Individual heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Terrace
  • Wardrobe
  • Tea and coffee facilities
  • Turndown service
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Shower
  • Hair dryer
  • Free toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • Voice mail
  • International calls
  • Plug adaptor
  • Radio
  • AM/FM alarm clock
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Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 17 yearsExisting beddingFREEExtra bedChildren above
17 years or adults
Extra bed
PetsPets are allowed on request.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Fun-N-GamesFun-N-Games3300 ft
Arnaud's RestaurantArnaud's Restaurant1400 ft
Arts Council of New OrleansArts Council of New Orleans1400 ft
Junebug Productions IncJunebug Productions Inc1400 ft
Louisiana PhilharmonicLouisiana Philharmonic1400 ft
Theater DistrictTheater District1400 ft
Hermann-Grima/gallier HistoricHermann-Grima/gallier Historic1700 ft
Musee Conti Wax MuseumMusee Conti Wax Museum1700 ft
New Orleans Recreation DeptNew Orleans Recreation Dept3000 ft
Audubon Butterfly Garden and InsectariumAudubon Butterfly Garden and Insectarium600 ft423 Canal St US Custom House
Meyer The Hatter Meyer The Hatter 600 ft120 Saint Charles Ave
Crescent City CooksCrescent City Cooks700 ft201 Chartres St
Canal Place Canal Place 800 ft333 Canal St
Earth OdysseyEarth Odyssey1000 ft306 Chartres St
The Michalopoulos Gallery The Michalopoulos Gallery 1100 ft617 Bienville Street
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Commander's PalaceCommander's Palace400 ft1403 Washington Ave
Roux BristroRoux Bristro100 ft500 Canal St
Palace CafePalace Cafe400 ft605 Canal St
Red GravyRed Gravy300 ft125 Camp Street
Wendy'sWendy's200 ft509 Canal St
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Ashe Cultural Arts CtrAshe Cultural Arts Ctr1.1 mi
Saint John Baptist Community CtrSaint John Baptist Community Ctr4300 ft
Ebony Square IncEbony Square Inc2.8 mi
Charity Hospital School-NrsngCharity Hospital School-Nrsng4300 ft
Louisiana State Univ Med SchlLouisiana State Univ Med Schl4600 ft
Louisiana State University MedLouisiana State University Med5000 ft
Katie's School of BarberingKatie's School of Barbering1.3 mi
New Orleans PsychoanalyticNew Orleans Psychoanalytic2.4 mi
Isidore Newman SchoolIsidore Newman School3.0 mi
Storyville DistrictStoryville District1100 ft125 Bourbon St
Bottom of the Cup Tea RoomBottom of the Cup Tea Room1200 ft327 Chartres St
Hoi Polloi BoutiqueHoi Polloi Boutique1200 ft330 Chartres St French Quarter
Historic New Orleans CollectionHistoric New Orleans Collection1400 ft533 Royal St
Vintage 329Vintage 3291400 ft329 Royal St
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Getting around
Airports
Lakefront (NEW)6.7 mi
NAS/Alvin Callendar (NBG)9.0 mi
Train
Union Station4000 ft
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Reviews
7.4
Very goodBased on  62  reviews

Rating by category:

8.5
Location
8.0
Service
7.0
Rooms
  • 9.2
    Superb

    elevators confused many.

  • 7.8
    Fabulous

    The Sugar Bowl wa swithin walking distance.

  • 7.0
    Very good

    I liked that it is on Canal Street near the French Quarter. Location and the sponsorship of Jazz Fest is the only thing that I liked.

    I thought that the price was too high for a comparable room. Actually, the room had fewer items such as no small fridge, no king size bed, and poor bathroom arrangement for over $250, while other rooms had these items and were under $200. The room was simply not worth it and the only reason that I stayed there was because of Jazz Fest.

  • 3.8
    Guest rating

    Beds were comfortable

    I had booked three nights originally, then added on one night. The agency I booked through sent a notification to Sheraton that the two reservations should be linked. I also called the hotel in advance to ensure the reservations were linked. I also prepaid for all four nights. Despite these efforts, when we returned to our room on the second night, after a long and tiring day, our key cards did not work in our door. Of course we immediately went back down to the desk to see what had happened. We were given replacement keys and went back up. The replacement keys did not work either. This was repeated twice until finally we were let in by Security. Five minutes after getting into our room we were called by the front desk and told that we did not have a reservation and had been locked out of the room intentionally. We were required to go back down to the desk again and produce evidence of our reservations. After we had done this the clerk finally went to the trouble of looking up my name and lo and behold found that we did have prepaid reservations after all. Why did they make us try three sets of keys before telling us there was a clerical issue to work out? Why did they not look up my name in the first place instead of automatically considering us some kind of illegitimate trespassers and putting us through all that? Why could they not have waited until the morning to have that discussion? And why, when it was proved that they had made an error and needlessly caused us considerable inconvenience, did they not offer any kind of compensation? I can only conclude that this hotel is being grossly mismanaged. It was certainly not worth the rudeness and trouble they put us through and we will avoid Sheraton in the future.

  • 6.6
    Good

    -able to leave bags at "bell point" while waiting to check in. -friendly staff -lobby design -starbucks facility

    -bath too small -paint peeling in bathroom -toiliteries supplied not of good standard (shampoo etc) - temporary fitness centre very poor - only one treadmill -finishing of paintwork on doors and coridor, peeling. -

  • 7.4
    Very good

    The location was ideal, everything was in walking distance(mall, casino, bourbon st., shopping)! The hotel is nice and so is the staff, this will definitely be my hotel of choice whenever I visit New Orleans.

  • 6.2
    Good

    I liked the location and tyhe ammenities as well as the security during the mardi gras event

    My hotrl room was infested with bugs/spiders my sister ended up with four huge puss filled bites! I am still waiting for a response from ther hotel management in what they plan to do about my serious discomfort and complaint.

  • 8.8
    Superb

    Staff courteous and knowledgable and attentive

    Beds were not queen size, just a double, very hard

  • 5.8
    Guest rating

    Arrived and access on three different sides was blocked without any proper signage showing where access actually was. Had to circle the block, getting out twice before finding the car access point. Was told there was no parking available at the hotel. Had difficulty actually entering the premesis to check in. The security was excessive and not seen at any other hotels through our stay as such. Check in told us they did not have the room we booked and paid for in advance. We had to literally argue our way into getting our room that we had prepaid for. Finally after going into the back room, our reservation miraculously was available. Bad attitude staff at check-in. Will never stay there again.

  • 7.4
    Very good

    Staff were not real helpful. Maids came made lots of noise starting 8-9 in am. Made us feel we needed to leave our rooms early. Hotel nice...staff just ok .

  • 9.2
    Superb

    Great view, modern yet charming, food was high-priced, but excellent, and a very good location for New Orleans...Staff was efficient and accommodating.

    The food prices, like the rest of New Orleans, were very high. $18.00 for an omlette is kind of pricey.

  • 7.8
    Fabulous

    The hotel was centrally located for the event that we were attending. The hotel itself was very nice.

    The one thing I was very very upset about is the fact that we were not able to park at the hotel. One of the main reasons I picked this hotel is for the secured on-site parking but we were told we had to park in a separate parking garage that was 6 blocks away. That is unacceptable to me. Your hotel should have enough parking to accomodate all of your guests that are staying in your hotel.

  • 9.2
    Superb

    The hotel was prepared for the masses. Very busy hotel for football games and New Years Eve. They handled it very well!

    Would like to have a full sized coffee pot in the room.

  • 5.4
    Guest rating

    Huge inconvenience. When we arrived, our room was not ready until 5PM after waiting for 2 hours (check in was at 3). We stayed for three nights and each following day they tried forcing us to check out. Then we would have to spend time going back to the reservation desk, remaking room keys, and wasting valuable time during our stay. Hotel staff would enter the room without knocking. Consistently horrible service. If we called down for something as simple as more coffee, it would show up hours later. We were celebrating our engagement and turned out to be just fighting with the hotel.

  • 6.4
    Good

    location

    had my name reversed at check in, missed several calls and a visitor,terrible service at the bar in the evenning

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Highlights
Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 17 yearsExisting beddingFREEExtra bedChildren above
17 years or adults
Extra bed
PetsPets are allowed on request.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Lakefront (NEW)6.7 mi
NAS/Alvin Callendar (NBG)9.0 mi
Train
Union Station4000 ft
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room