7.4
Very good66 reviews

Sheraton New Orleans Hotel

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1 room2 Guests
Highlights
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115of 178 hotels in New Orleans
Address
500 Canal Street, New Orleans, Louisiana, United States, 70130
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Overview

The perfect 4-star Sheraton New Orleans Hotel lies 1.7 miles away from Garden District. This New Orleans hotel features à la carte restaurant and lobby bar on site and offers to take advantage of a fitness center.

Location

The hotel is located in Downtown New Orleans district, next to the Mississippi River. Attractions such as French Quarter are a 12-minute stroll from this perfect accommodation. Nearby attractions include Canal Place Shopping Mall and the historic apothecary "New Orleans Pharmacy Museum".

Route 16 bus station is located 5 minutes away from Sheraton New Orleans Hotel on foot.

Rooms

Furnished with a work desk, each room is allergy friendly and has television. Some rooms are equipped with a private bathroom with a walk-in shower and a bath. Some rooms look out over the river.

Eat & Drink

Enjoy a buffet breakfast served in the restaurant. Roux Temporarily Closed, an onsite restaurant, is open for breakfast and lunch.

The hotel offers a full breakfast at the price of US$24 per person per day. 

Leisure & Business

There is meeting rooms and a business center available for corporate travelers.

Internet

Wireless internet is available in the hotel rooms at USD 12.95 per day.

Guest Parking

Private parking is possible on site at USD 48 per day.

The hotel staff speaks English, Spanish, Chinese, Vietnamese.

Year renovated:   2012.  Number of floors:   49.  Number of rooms:   1110.

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Facilities
Most popular facilities
Paid Wi-Fi

USD 12.95 per day

Parking

USD 48 per day

Baggage storage
24-hour services

24-hour reception

24-hour security

Food/ Drinks

Bar/ Lounge area

Restaurant

Welcome drink

Coffee shop

Fitness/ Gym

Fitness studio

Swimming pool

Rooftop pool

Spa and relaxation

Jacuzzi

General

  • Paid Wi-Fi
  • Parking
  • Baggage storage
  • 24-hour services
  • Food/ Drinks
  • Fitness/ Gym
  • Swimming pool
  • Spa and relaxation

Sports & Fitness

  • Fitness center
  • Tennis court
  • Fitness studio

Services

  • Room service
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Limousine service
  • Wake up service
  • Stores/Commercial services
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Special diet menus
  • Buffet breakfast

Business

  • Business center
  • Meeting/ Banquet facilities
  • Printers
  • Fax/Photocopying

Children

  • Cribs
  • Children's buffet

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Rooftop pool
  • Beach towels
  • Sun loungers
  • Live entertainment
  • Leisure/ TV room
  • Jacuzzi

Room view

  • Garden view
  • City view
  • Lake view
  • River view

Room features

  • Paid Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Sitting area
  • Patio
  • Garden furniture
  • Tea and coffee facilities
  • Turndown service
  • Dining table
  • Ironing facilities

Bathroom

  • Hair dryer
  • Free toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid movies
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
Show all facilitiesHide facilities
Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no cribs provided in a room. 
PetsPets are allowed on request.
+ More- Less

Rooms and availability

City View Guest room 2 Double
  • Bed options:
    2 Double beds
  • Room size:

    345 sq. feet

  • Max:
    2 persons
  • Heating
  • Air conditioning
room details
Traditional Guest room 1 King
  • Bed options:
    1 King-size bed
  • Room size:

    345 sq. feet

  • Max:
    2 persons
  • Heating
  • Air conditioning
room details
Traditional Guest room 2 Double
  • Bed options:
    2 Double beds
  • Room size:

    345 sq. feet

  • Max:
    2 persons
  • Heating
  • Air conditioning
room details
Show 3 more room typesLess
Location
500 Canal Street, New Orleans, Louisiana, United States, 70130
  • City landmarks
  • Nearby
  • Restaurants
Aquarium
Audubon Aquarium of the Americas
1700 ft
Zoo
Audubon Butterfly Garden and Insectarium
500 ft
Shopping Area
Canal Place
1000 ft
Theatre
Harrah's Casino New Orleans
1300 ft
Church
Immaculate Conception Church
1700 ft
200 Magazine Street
The Ruby Slipper Cafe
500 ft
605 Canal Street
Palace Cafe
300 ft
509 Canal St
Creole House Restaurant & Oyster Bar
300 ft
724 Iberville Street
Acme Oyster House
1300 ft
500 Canal Street
Roux Bistro
300 ft
4206 Magazine St Uptown
Red Gravy
400 ft
555 Canal St
55 Fahrenheit Wine Bar & Lounge
200 ft
739 Conti Street
Oceana Grill
2100 ft
555 Canal Street
5Fifty5
300 ft
165 Roosevelt Way
Cleo's
500 ft
605 Canal St 2nd Fl
Black Duck Bar
500 ft
535 Gravier St Intersection of Camp and Gravier inside the Magnolia Hotel
Laurel Oak
900 ft
Getting around
Airports
New Orleans Lakefront (NEW) 8.1 mi
Louis Armstrong New Orleans International (MSY) 14.5 mi
Train
Union Station4000 ft
+ More- Less
Need a shuttle?
You can book a shuttle, once your reservation is complete.
Reviews
7.4
Very good66 reviews
Location9.0
Rooms6.8
Service6.2
Dining5.0
  • 7.2
    Very good

    The staff were consistently courteous, the room was incredibly comfortable and I loved wonderful location. The breakfast was very tasty with an omelet station. All in all everything was exceptional, though I had horrible bathroom. Unique hotel, 9 miles from New Orleans Lakefront airport.

    AlexanderUnited States of America, 
  • 9.6
    Perfect

    Handy location, delightful staff and healthy food. Good and well-kept room with an absolutely fabulous view from the window. Again, it was easy walk to a friendly museum...

    EricUnited States of America, 
  • 9.4
    Perfect

    Polite staff, luxurious rooms and large breakfast. The hotel was close to stores and a market. Booked Wheelchair Accessible room and got it upon arrival. The concierge staff truly made us feel welcome. A such perfect property in New Orleans.

    JamesUnited States of America, 
  • 7.0
    Very good

    We thoroughly enjoyed it. Location and views were very good, as everything at that hotel. Traditional property by Mississippi River. There was a garden too.

    FrankUnited States of America, 
  • 8.0
    Great

    I loved its location, view from the window, clean venue, spacious room.

    Breakfasts are scarce and very expensive.

    JamesUnited Kingdom, 
  • 9.2
    Perfect

    elevators confused many.

    United States of America, 
  • 7.8
    Very good

    The Sugar Bowl wa swithin walking distance.

    United States of America, 
  • 7.0
    Very good

    I liked that it is on Canal Street near the French Quarter. Location and the sponsorship of Jazz Fest is the only thing that I liked.

    I thought that the price was too high for a comparable room. Actually, the room had fewer items such as no small fridge, no king size bed, and poor bathroom arrangement for over $250, while other rooms had these items and were under $200. The room was simply not worth it and the only reason that I stayed there was because of Jazz Fest.

    United States of America, 
  • 5.0
    Guest rating

    Beds were comfortable

    I had booked three nights originally, then added on one night. The agency I booked through sent a notification to Sheraton that the two reservations should be linked. I also called the hotel in advance to ensure the reservations were linked. I also prepaid for all four nights. Despite these efforts, when we returned to our room on the second night, after a long and tiring day, our key cards did not work in our door. Of course we immediately went back down to the desk to see what had happened. We were given replacement keys and went back up. The replacement keys did not work either. This was repeated twice until finally we were let in by Security. Five minutes after getting into our room we were called by the front desk and told that we did not have a reservation and had been locked out of the room intentionally. We were required to go back down to the desk again and produce evidence of our reservations. After we had done this the clerk finally went to the trouble of looking up my name and lo and behold found that we did have prepaid reservations after all. Why did they make us try three sets of keys before telling us there was a clerical issue to work out? Why did they not look up my name in the first place instead of automatically considering us some kind of illegitimate trespassers and putting us through all that? Why could they not have waited until the morning to have that discussion? And why, when it was proved that they had made an error and needlessly caused us considerable inconvenience, did they not offer any kind of compensation? I can only conclude that this hotel is being grossly mismanaged. It was certainly not worth the rudeness and trouble they put us through and we will avoid Sheraton in the future.

    United States of America, 
  • 6.6
    Nice

    -able to leave bags at "bell point" while waiting to check in. -friendly staff -lobby design -starbucks facility

    -bath too small -paint peeling in bathroom -toiliteries supplied not of good standard (shampoo etc) - temporary fitness centre very poor - only one treadmill -finishing of paintwork on doors and coridor, peeling. -

    United States of America, 
  • 7.4
    Very good

    The location was ideal, everything was in walking distance(mall, casino, bourbon st., shopping)! The hotel is nice and so is the staff, this will definitely be my hotel of choice whenever I visit New Orleans.

    United States of America, 
  • 6.2
    Nice

    I liked the location and tyhe ammenities as well as the security during the mardi gras event

    My hotrl room was infested with bugs/spiders my sister ended up with four huge puss filled bites! I am still waiting for a response from ther hotel management in what they plan to do about my serious discomfort and complaint.

    United States of America, 
  • 8.8
    Great

    Staff courteous and knowledgable and attentive

    Beds were not queen size, just a double, very hard

    United States of America, 
  • 5.8
    Guest rating

    Arrived and access on three different sides was blocked without any proper signage showing where access actually was. Had to circle the block, getting out twice before finding the car access point. Was told there was no parking available at the hotel. Had difficulty actually entering the premesis to check in. The security was excessive and not seen at any other hotels through our stay as such. Check in told us they did not have the room we booked and paid for in advance. We had to literally argue our way into getting our room that we had prepaid for. Finally after going into the back room, our reservation miraculously was available. Bad attitude staff at check-in. Will never stay there again.

    United States of America, 
  • 7.4
    Very good

    Staff were not real helpful. Maids came made lots of noise starting 8-9 in am. Made us feel we needed to leave our rooms early. Hotel nice...staff just ok .

    United States of America, 
FAQ
Which airport is the closest to Sheraton New Orleans?
Sheraton New Orleans is located 10 miles from New Orleans Lakefront airport.
Does Sheraton New Orleans offer facilities for business travelers?
Yes, Sheraton New Orleans offers a photocopy machine and a work desk for business guests.
Does Sheraton New Orleans offer facilities for guests with children?
Yes, the guests of Sheraton New Orleans can take advantage of meals and a special menu.
How far is Sheraton New Orleans from the city center?
The city center is located 0.9 miles away from Sheraton New Orleans.
Are there any cleaning services provided at Sheraton New Orleans?
Yes, Sheraton New Orleans provides room service and laundry.
What are the dining options in Sheraton New Orleans?
Guests of Sheraton New Orleans can choose to dine at a la carte restaurant Roux Temporarily Closed.
Is there Internet connection at Sheraton New Orleans?
Yes, Sheraton New Orleans provides high speed internet access USD 12.95 per 24 hours in the rooms.
Are there any historical sites close to Sheraton New Orleans?
Canal Street is worth visiting, plus it is set just 0.6 miles away from Sheraton New Orleans.
How can I spend my leisure time at Sheraton New Orleans?
There are a sun deck and a ballroom provided at Sheraton New Orleans.
Where can I find Sheraton New Orleans?
Sheraton New Orleans can be found in the center of the city, in 20 minutes' walk of Mercedes-Benz Superdome.
Can I have lunch or dinner next to Sheraton New Orleans?
Yes, you can enjoy your lunch or dinner at The Ruby Slipper Cafe and Mother's Restaurant that lie about 450 feet from Sheraton New Orleans.
How much does it cost to stay at Sheraton New Orleans?
The price for a room in Sheraton New Orleans starts at $202.
Address
500 Canal Street, New Orleans, Louisiana, United States, 70130
View map
Highlights
TripAdvisor Traveler Rating
read all 3152 verified reviews
TripAdvisor Traveler Rating
115of 178 hotels in New Orleans
Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no cribs provided in a room. 
PetsPets are allowed on request.
+ More- Less
Getting around
Airports
New Orleans Lakefront (NEW) 8.1 mi
Louis Armstrong New Orleans International (MSY) 14.5 mi
Train
Union Station4000 ft
+ More- Less
Need a shuttle?
You can book a shuttle, once your reservation is complete.
Check rooms and rates
Check-in
Select date
Check-out
Select date
1 room2 Guests
Tip: Consider options with free cancellation to stay flexible in light of the ongoing outbreak of COVID-19.